AdvicePay's ACH fees are 1.5% and credit card fees are 3.5% + $0.30/transaction.
For ACP and XY Planning Network members, fees are reduced to 1% for ACH and 2.9% + $0.30/transaction for credit cards.
For our Enterprise users, discounted transaction fees are available based on volume.
The ability to add additional advisors is available on Professional and Enterprise plans.
On our Professional plan, each additional advisor costs $50/month. (Except No Login advisors -- they're always free!)
If you add or remove users during any month, we'll prorate your payments on your next invoice.
Please visit Firm Settings > Billing to see current and upcoming charges. We'll also email your invoice receipt with a complete breakdown of your bill each month.
Please email us at firstname.lastname@example.org immediately prior to or at the time they are added so that our team can help adjust your fees. (Their member discount is not automatically applied.) We'll need the member’s name and email for verification purposes. 😀
Failed ACH Payment
A payment that fails on ACH is assessed a $4 return fee.
This fee goes to Stripe, our underlying payment processor, and is part of their standard transaction settings; this means that we're unable to manage or refund them on our end.
If your client disputes a payment there is a $15 dispute fee charged by their card issuer. If the dispute is made on a credit card and you win the dispute, the $15 fee is reimbursed.