Marking Invoices and Subscriptions as Paid

When a client pays their invoice outside of AdvicePay (e.g. via check) and you want to track it accurately within your account, you can manually mark it as paid! This option is available for one-time and upfront invoices and subscriptions.  

Tip: Invoices manually marked as paid will not show up in your transaction report file, as no payment was made through the app. 👍Revenue from invoices marked as paid will be reflected on the Dashboard.

In This Article:

Marking One-Time or Upfront Invoices as Paid

1. Get started by finding the invoice under  Invoices (for one-time) or Subscriptions > View Subscription > Payments (for upfront invoices attached to a subscription) and select Mark as Paid from the drop down menu!

2. Select the Paid Date you wish to be reflected on the invoice (yes, you can even back date this!) and click Mark Paid:

After marking an invoice as paid, the invoice will have the status of 'Paid' and the client will not receive further email notifications (such as automatic upcoming/past due payment reminders) about it. It will also update the PDF invoice so that it clearly shows payment. 

Made a mistake or want to remove a test invoice that you marked as paid?

Delete any invoice that was manually marked as paid by selecting Cancel Invoice:

This will completely remove the invoice from both you and your client's account, and adjust the revenue calculations on your Dashboard. 


Marking Subscription Invoices as Paid

1. Get started by finding the invoice under  Invoices and select Mark as Paid from the drop down menu!

2. Select the Paid Date you wish to be reflected on the invoice (yes, you can even back date this!) and click Mark Paid:

If the subscription was Inactive, doing this will activate the subscription and send your client a notification email:

After marking an invoice as paid, the invoice will have the status of 'Paid' and the client will not receive further email notifications (such as automatic upcoming/past due payment reminders) about that specific invoice. It will also update the PDF invoice so that it clearly shows payment. 

Before the next invoice comes due, we will generate an invoice labeled 'Upcoming Invoice' in your account. Your client will be notified of this upcoming invoice if it's not marked as paid and your client has Recurring Debit Reminders active on their account. You can then repeat the process to mark that invoice as paid, and so on! 

If your client would eventually like to pay via AdvicePay, they can log into their account and add a payment method under Account Settings > Billing. We will automatically charge that payment method on their next invoice. 

Important note! If your client already has existing payment information in their account and you mark a subscription invoice as paid, their subscription will bill their payment method automatically on the next invoice unless you mark it as paid before its due date. Your client will be always notified of this via email 7 days before the charge is set to occur. 

Made a mistake or want to remove a test subscription invoice that you marked as paid?

Delete any subscription invoice that was manually marked as paid by navigating to  View Subscription > Payments and selecting Cancel Invoice:

This will completely remove the invoice from both you and your client's account, and adjust the revenue calculations on your Dashboard. It will not cancel the subscription itself, so future invoices will continue to generate. If you'd like to cancel the subscription entirely, go to Subscriptions > Cancel Subscription

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