Managing Emails Your Clients Receive
Only Advisors can access and manage client notification emails. Admin and Analyst users do not have email management permissions under Account Settings.
In This Article:
Managing Client Notifications
Customize the emails your clients receive by changing the interval settings, adding your own message, or turning off select notifications!
👉Did you know? Most system emails sent to your clients (except for certain things like Reset Password emails) have the Account Owner email listed as the Reply To address.
To get started customizing your client's email notifications, visit Account Settings under your top-right drop down menu in your account:
These settings are Client Notifications:
Change the Interval Settings on Reminder Emails
To change when your clients receive their fee change due soon, upcoming, or overdue invoice reminders, click the gear icon to access the settings:
In the settings window, click the menu selection to change when the reminder email is sent out. When done, click Save!
The Fee Change Due Soon Reminder can be sent out 1 day, 3 days, or 7 days before the next bill due date. Default is 3 days.
The Upcoming Invoice Reminder can be sent out 1 day, 3 days, or 7 days before the invoice due date. Default is 3 days.
The Overdue Invoice Reminder can be sent out 1 day or 3 days after the invoice due date. Default is 1 day.
- You can also set subsequent overdue reminders to continue to go out at any interval between 1 and 31 days until paid. (By default no additional reminders are sent.) Please note that turning on subsequent reminders will initiate reminder emails to your clients with existing past due invoices!
Note: A reminder email will not be sent for an invoice "if "it is requested within the reminder's interval setting. (Ex. If you create an invoice 2 days before its due date, and your overdue invoice email interval is set to 3 days after the due date, that overdue reminder will not go out to the client.)
👉 Want to manually resend an invoice as a reminder? Here's how! You can also check to see what reminders your client has already received by visiting the Email Log.
Add Custom Messaging
If you prefer to add your language or directions to emails your clients receive, click the gear icon to access the settings:
In the settings window for any email type, add text that you'd like included within that email:
Click Save.
There are no character limits on custom messages!
Custom messages can also be included in a client email when you:
A) request a payment or
B) issue a refund.
You will have the opportunity to write a personal message to that specific client when performing either of these actions.
Turn Emails On or Off
By default, clients receive a reminder email on unpaid invoices both before and after the due date. Disable one or both of the reminders by toggling the button to off. Only clients can toggle these off and they do supersede advisors settings.
Toggle left (greyed out) is off. Toggle right (green) is on.
Client Paid Initial Invoice and Recurring Payment Receipt emails cannot be turned off by the advisor. By default new advisor and client accounts will have the Recurring Debit Reminder set to off. Your clients can choose whether they want to disable/enable select emails through their own client portal!
Important Note: If a client logs in and enables or disables an email that you can also adjust on your end (like the Recurring Debit Reminder), we will always honor their settings over any changes you might make through your account later.
Adding or Removing BCC Recipients
By default, the Account Owner's email address is blind carbon copied (BCC'd) on the client email notifications listed, as well as contract emails sent out for eSignature. To add additional recipients (such as an assistant or Admin user), enter the email under BCC Recipients and click Add:
To remove yourself or any other recipient you've added, click the X button next to the listing!
No-Login Advisor Email Notifications
No-Login Advisors don't receive any notifications via AdvicePay.
All notifications for these advisors are determined by the Account Owner's email notification settings, and the Account Owner is the BCC recipient for client notifications when their assigned advisor has No-Login permissions.