How to Cancel or Void an eSignature Document (Dropbox Sign)

How to Cancel a Document

Any stand alone or voided document can be canceled even when all signatures have been obtained. If the document has an attached invoice or subscription attached, it must be in a status of  unpaid, overdue, or failed, otherwise it cannot be deleted. 

Important: If the document fits the above criteria and  can be deleted, please note that any  attached invoices or subscriptions will also be deleted.

To cancel a document, and any attached invoices or subscriptions (if applicable), where some signatures have been obtained but not all, click the dropdown menu and select Cancel Document. 

If all signatures have been obtained, click the drop down menu next to the relevant document and select Permanently Delete Document.

Canceling a document will update it to Voided on your end, and remove it from other signees' accounts entirely. 

Important: If you delete/cancel an invoice or subscription that has a document attached to it, that document will not be voided. Documents that still need signatures can be signed successfully! If you need to cancel the attached document, you'll want to follow the steps above. Any invoice or subscriptions attached to the document will be deleted.

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