Understanding Your Credit Card & ACH Page
The Credit Card & ACH page is viewable by Account Owners, Full-Access Advisors, and Admin/Analyst users.
In This Article:
Overview
Your Transfers > Credit Card & ACH page shows the client payments and when you're getting money deposited into your bank account!
You’ll find 2 distinct categories under the Credit Card & ACH > Payouts tab:
- Upcoming Payouts
- Completed Payouts
Under the Credit Card & ACH > Transactions tab you will see a running history of all transactions across your account -- including those that have yet to be paid out.
Export your data
On this page, you can also download a detailed Excel report of your completed payouts and the individual transactions that make up each payout by clicking Export at the top right of your screen.
With this report, you can see additional data like assigned advisors, transaction fees, invoice descriptions, and more. Learn more about your transaction reports here!
Upcoming Payouts
Once a payment has been made, started processing, and payout information is received from our underlying payment processor (Stripe), it will display under Upcoming Payouts.
Under the Payments column, click the blue link to view which specific payments are included in that upcoming payout:
📍 Read more on payment processing times for ACH + Credit/Debit
Completed Payouts
When a payout has been deposited into your bank account, it will show up under the Completed Payouts section.
Under the Payments column, click the blue link to view which specific payments are included in that particular payout. Details provided include the:
- Transaction Type
- Client
- Account Holder
- Invoice #
- Gross invoice amount
- Fee
- Total net received
- Paid Date
Transactions
Once a payment has been initiated and processed, it will display under the Transactions tab:
Common Transaction Types include: Payout, Credit Card (for credit/debit card payments), ACH (for checking account payments), Refund, Adjustment, Offline Payment, and Offline Payment Adjustments (immediately occur for offline payments as no money flows through AdvicePay).
Data on this page can be filtered by clicking the Filters button:
Select or enter the information you want to see, then click: Apply Filters.
To clear your filters/start over from scratch, select: Filters > Reset Filters.
Available filter options include:
Payment Type:
- Credit Card
- ACH
- Offline Payment
Paid Date:
- From Date - To Date
Transfer Date:
- From Date - To Date
Payout ID
- Will display when a payout link is clicked under the Payments column