Understanding Your Credit Card & ACH Page

The Credit Card & ACH page is viewable by Account Owners, Full-Access Advisors, and Admin/Analyst users.


Overview

Your Transfers > Credit Card & ACH page shows the client payments, and when you're getting money deposited into your bank account!

You’ll find 3 distinct categories under the Credit Card & ACH > Payouts tab:

  • Instant Payouts
  • Upcoming Payouts
  • Completed Payouts

Under the Credit Card & ACH > Transactions tab, you will see a running history of all transactions across your account. This includes payments that have yet to be paid out automatically, as well as those that are instant payout eligible.

Export your data

On this page, you can also download a detailed Excel report of your completed payouts and the individual transactions that make up each payout by clicking Export at the top right of your screen. 

With this report, you can see additional data like assigned advisors, transaction fees, invoice descriptions, and more. Learn more about your transaction reports here!


Instant Payouts

Please note that only the Account Owner will be able to initiate an Instant Payout.

Instant payouts will now allow you to receive a payout for any payments that are available for you once they're processed and available. If eligible, an Instant Payout allows you to transfer available funds instantly for a fee. Transfers take 30 minutes after initiation. If you choose not to have an instant payout, no problem, they'll move automatically as usual to your Transfer account on file.

If payments are eligible for an instant payout, you'll see a screen as the below with them on the left side with a blue button.

* Please note that with an instant payout, the timing for the payments may take time to display correctly due to them not being automatically scheduled payments; adjustments are made to show for instant payouts when performed.


Upcoming Payouts

Once a payment has been made, started processing, and payout information is received from our underlying payment processor (Stripe), it will display under Upcoming Payouts. 

Under the Payments column, click the blue link to view which specific payments are included in that upcoming payout:

📍 Read more on payment processing times for ACH + Credit/Debit


Completed Payouts

When a payout has been deposited into your bank account, it will show up under the Completed Payouts section. 

Under the Payments column, click the blue link to view which specific payments are included in that particular payout. Details provided include the:

  • Transaction Type
  • Client
  • Account Holder
  • Invoice #
  • Gross invoice amount
  • Fee
  • Total net received
  • Paid Date


Transactions

Once a payment has been initiated and processed, it will display under the Transactions tab:

Common Transaction Types include: Payout, Credit Card (for credit/debit card payments), ACH (for checking account payments), Refund, Adjustment, Offline Payment, Offline Payment Adjustments (immediately occur for offline payments as no money flows through AdvicePay) and Instant Payout.

Data on this page can be filtered by clicking the Filters button:

Select or enter the information you want to see, then click: Apply Filters.

To clear your filters/start over from scratch, select: Filters > Reset Filters.

Available filter options include:

Payment Type:

  • Credit Card
  • ACH
  • Offline Payment

Paid Date:

  • From Date - To Date

Transfer Date:

  • From Date - To Date

Payout ID

  • Will display when a payout link is clicked under the Payments column

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