Payment Processing and Payout Times
Payment Processing Times
Credit Cards
Credit cards process immediately, so you know right away if the payment succeeded or failed. It takes 1-3 business days to receive a payout from a client's credit card payment.
If a charge is made on the weekend, the payout transfer begins on the following Monday. (Bank holidays can delay payouts by one business day.)
ACH
ACH payments will take around 5-10 business days from the time your client makes their payment until the time you receive your payout! 🎉 (Note: Bank holidays can delay payouts by one business day.)
📍 How to see what payment method your client used to pay
Payout Tips!
1.Once a payment has successfully processed, you don't need to do anything to "push" it into your bank account. Payouts are made on a daily rolling basis; Stripe, our underlying payment processor, will automatically deposit your money into your bank account on file when it arrives!
2. Stripe sends one payout to your account each day. Each payout can be comprised of multiple client payments.
The payout will appear as one lump sum deposit and is set to appear as "AdvicePay" on your bank statement. (That said, all banks don't always honor this descriptor -- therefore, you may find your deposits appear to come from "Stripe" instead.)
Tracking your money
View the status of the invoice under Invoices or Subscriptions in your sidebar! By clicking View Details for a payment, you can verify its Paid status as well as its Transfer Status (In Transit, In Transit + Estimated Arrival Date, or Transferred).
What Do These Statuses Mean?
You'll see a Clearing status on invoices that a client has recently paid via ACH! This status reflects that it takes approximately 5-10 business days for ACH payments to settle at the client's bank and for you to receive your payout, during which point it's possible that they fail due to insufficient funds, incorrect account number, etc. Instead of immediately marking the status as "Paid" after the charge is made, we mark it as "Clearing" to show that the charge has been made and it's still officially processing at the bank. Once it's successful, it will update to Paid and begin the process of transferring to your bank account. 🙂
You'll see a Processing status on subscription invoices that have been activated successfully, but the first due date is in the future. Once the invoice auto-processes on the subscription invoice due date, the status will change to either Clearing or Paid.
You can also view estimated arrival dates, pending and completed payouts, as well as the specific client payments + transaction fees associated with them, when you go to Transfers in your sidebar.
📍 Understanding payouts and your Transfers page
Transfers are viewable by the Account Owner, Full-Access Advisors, and Admin/Analyst users.