See our emails to clients!

Note: If you have a custom logo uploaded or include a custom message, emails to your clients will look a bit different. 😀We recommend setting up a test client to view the full range of emails sent from your firm!

Invitation

If you choose to have us send your client the invitation to get set up on AdvicePay (not required), they'll receive an email that looks like this:

Subject Line: Welcome to AdvicePay


Invoice (for One-Time Payments)

If you choose to have us send your client a single one-time invoice, they'll receive an email that looks like this:

Subject Line: Invoice from [Firm Name] 


Invoice (for a One-Time + Subscription payment requested together)

Subject Line: Invoice from [Firm Name] 


Payment Receipt for One-Time Payments

Tip: Clients will receive this email when the Client Paid Initial Invoice is toggled on in your Account Settings > Email Notifications.

Subject Line: Invoice to  [Firm Name] Paid


Subscription Authorization

Note: The client will receive this email after authorizing a subscription invoice, however their bank account/credit card will not be charged until the due date set on the invoice (as illustrated in the email text below). 👍
Tip: Client will receive this email when the  Client Paid Initial Invoice is toggled on in your Account Settings > Email Notifications.

Subject Line: Subscription to [Firm Name] Activated


7-Day Subscription Debit Reminder

Tip: Client will receive this email when the  Recurring Debit Reminder is toggled on in your Account Settings > Email Notifications.

Subject Line: Account Debit Notification


Subscription Debit Confirmation

Tip: Client will receive this email when the Recurring Debit Receipt is toggled on in your Account Settings > Email Notifications.

Subject Line: Invoice to [Firm Name] Successfully Debited


Upcoming Invoice Reminder

Tip: Client will receive this email when the  Upcoming Invoice Reminder is toggled on in your Account Settings > Email Notifications.

Subject Line: Reminder: Invoice to [Firm Name] Due


Past Due Invoice Reminder

Tip: Client will receive this email when the  Overdue Invoice Reminder is toggled on in your Account Settings > Email Notifications.

Subject Line: Past Due Invoice to [Firm Name] Due


Fee Increase

Subject Line: Action Needed: Changes to Your Billing By [Firm Name]


Fee Decrease

Subject Line: Billing Adjustment by [Firm Name]


Failed Payment Reminder

Sent 2 days after the initial failed payment notice. You can turn this off via your Emails & Notifications settings under "Failed Payment Reminder." 

(We recommend leaving it active, as the extra information on how to resolve the payment can be helpful for clients!)

Subject Line: Reminder: Failed Payment to [Firm Name]


Paused Subscription 

Sent when an active subscription is paused.

Subject Line: [Firm Name] has paused your subscription


Mark as Paid Confirmation

Sent to a client when an invoice is manually marked as paid.

Line: Invoice to [Firm Name] Paid


eSign Document (either attached to payment request or not)

Subject Line: [Firm Name] has requested your signature (related to [Client Full Name])


eSign Document (completed)

Subject Line: Everyone has signed the document "[Document Name]" (related to [Client Full Name])


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